Accessibility statement for the Hounslow Borough Based Partnership (BBP) website.

This statement currently applies to the content located on -

Using this website 

The BBP website is a collaboration of the following partners:

  • London Borough of Hounslow
  • Hounslow and Richmond Community Healthcare NHS Trust
  • Chelsea and Westminster Hospital NHS Foundation Trust
  • West London Trust
  • Hounslow Borough Team – NW London Integrated Care Board

It is run by the Hounslow BBP. The team behind this website hope that whoever needs to use it, can do so easily. We have tried to make it as accessible as possible. We want everyone who visits our website to feel welcome and have their user needs met. 

You should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using just a keyboard                           
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We have also made the website text as simple as possible to understand. 

We have developed a page allowing you to adapt our website to suit your needs. You can make changes here via the accessibility Toolbar that is located at the bottom of the website:
This allows users to change the text size, colour contrast and also there is Google Translation

AbilityNet has advice on making your device easier to use if you have a disability. 

You can find out how to: 

  • make your mouse easier to use 
  • use your keyboard instead of a mouse 
  • talk to your device 
  • make your device talk to you 
  • make text larger 
  • change your colours; and 
  • magnify the screen. 

Whilst we have made every effort to make most of our website accessible to all, we know some parts of the website are not fully accessible yet, such as: 

  • Many of our documents are in PDF format and are not always accessible to a screen reader.  
  • Links to our own internal files may not always be labelled properly and may not always appear within a paragraph. 
  • Some of our tables in content do not have table row headers. This means assistive technologies will not read the tables correctly.
  • Our news pages do not always contain a filter function. 
  • Some images do not always have suitable image descriptions.  
  • The search facility within our search results page may be difficult to use on some devices 

We are always looking to improve the accessibility of our website.  If you had trouble with any part of our website, please get in touch.

By emailing the BBP Communications Manager –

If you do find any problems that we have not listed on this web page or think we are not meeting certain accessibility requirements, please contact us via  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The BBP is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

Older PDFs 

Some of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured in the format required to ensure they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 1.3.1, 2.4.2, 3.11 (headings, titles, language). See Disproportionate Burden section below for more information. 

Disproportionate burden 


Some of our PDFs and Word documents don't meet accessibility standards. These include documents produced between 2018 and 2022 which are in scope of these regulations.

If you require a document in an alternative format or need reasonable adjustments to any of this content, please contact us using the methods listed above in the Feedback and Contact Information section of this statement.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of a health service. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.

Video content

We do not plan to add captions to any live video streams because live video is exempt from meeting the accessibility regulations. Any existing pre-recorded video content that was published before the 23rd September 2020 is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

Online Maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.


We plan to make sure that any new PDFs which we publish from June 2023 will meet accessibility standards. 

If we must publish a PDF document, it should meet the accessibility standards. If we cannot provide this, we aim to provide a plain text version that covers all the information, but this will be in rare cases. 

All PDFs will be checked for accessibility before they are added to the website and reports on PDF accessibility will be reviewed.

From September 2023: 

  • We will carry out manual accessibility checking exercises once each year, where key user journeys will be checked for accessibility.  

This statement was prepared on 9 May 2023.

This website was last tested on 16 May 2023. We tested this website using the SiteImprove Accessibility Checker which tests all pages on our site. 

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